Customer Service
Natalie Parchment
Customer Service Manager

From the boutique to the service centre, everyone at Watchfinder & Co. understands the importance of a good customer experience, and we all work hard to make sure the service you receive is pleasant and trouble free. But that experience doesn't stop simply because you've made your purchase, because we also recognise how important after-sales customer care is too.

If something's not quite what you expected, or you have a question about your order, Natalie Parchment is the person to speak to. Her job is to represent your interests and to make sure any queries you have are resolved quickly and professionally. Natalie liaises directly with the MD - who has always championed good service within the company - to keep him abreast of any issues. She also chairs a weekly meeting of the departmental managers to ensure any issues are addressed quickly. A quick look at our testimonials shows what a great job she's doing.

To contact Customer Services use the enquiry form below, remembering to include any reference numbers you may have. Alternatively you can email or fill in the form below.

Customer Service Enquiry

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Over 7000 reviews on trustpilot

Customer service is a very important part of the Watchfinder experience, which is why we're linked to the four biggest online independent review centres so you can have your say. See below for a selection of the things people are saying about us.

Recent Reviews

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